Race reports on the successes in the market – IP contact centers.
Race Communications reports that according to the results of sales of operator jobs in 2005, Cisco Systems is in the lead (the report is published by Gartner). It should be noted that Cisco Systems has been working on the Contact Center market relatively recently, but has already gained a firm position as a provider of reliable solutions for IP contact centers.
Cisco IP Contact Center (IPCC) provides extensive contact management capabilities, intelligent call routing, integration with operator computers and allows companies to quickly deploy a distributed contact center infrastructure. The Cisco IPCC functionality allows you to combine all methods of interaction into a single user-friendly operator interface and ensure simultaneous interaction across a variety of communication channels.
Race Communications has been a Gold Partner of Cisco Systems since 2002.